With an emphasis on operations and technology, Duncan has worked together with publishers and production suppliers since the late 1990s. As well as managing staff and customer accounts, Duncan was a key person in the setting up of a production office in Chennai, India and has a lot of experience liaising with operations outside of the UK. As well as being heavily involved in managing production projects, Duncan has also overseen many technical projects and developed many of his own including a complete pre-press management system. The ability to provide full solutions to customers comes from Duncan’s extensive technical knowledge, both relating to production processes and web development and he has initiated and overseen the introduction of many technical solutions for large publishers such as Taylor & Francis, Oxford University, The Royal Society and Cambridge University Press.
Specialising in project management and customer service, Paul has worked in the industry since 1978, initially as an apprentice film compositor and then a keyboard operator with BAS Printers. In 1987 Paul moved to Santype International, who at the time were world leaders in mathematical typesetting. Paul worked at Santype for 17 years, firstly as a keyboard operator and then as a page makeup operator, before becoming assistant manager with some 30 staff. During his last 4 years at Santype and the time with Techset Composition, Paul worked as a Senior Account Manager, working with production units in India and liaising with customers in the UK, US and Europe such as Kluwer Academic, Cambridge University Press, CRC Press, AIAA, Wiley Books, Thieme, University of Toronto Press, International Press, Henry Stewart, Maney Publishing, Egerton, TSO and SPIEE.